Frequently Asked Questions

 

📦 Frequently Asked Questions

✨ GENERAL

  • What is Calasera?
    Calasera is your go-to destination for affordable, trend-forward beauty and lifestyle products. We curate high-quality essentials that make self-care feel effortless and fun.
  • Where do you ship from?
    We partner with trusted international suppliers to deliver products directly to your door. This lets us offer a wide selection at competitive prices.

🚚 SHIPPING & DELIVERY

  • How long does shipping take?
    • United States: 7–14 business days
    • International: 14–31 business days (depending on location)
  • Do you offer tracking?
    Yes! We provide tracking for every order. Once your package ships, you’ll receive an email with tracking info.
  • Do you ship internationally?
    Yes, we ship worldwide. Shipping times vary based on destination.

📦 ORDERS & RETURNS

  • Can I return an item?
    Yes. We accept returns within 30 days of delivery. Items must be unused and in original condition. See our Return Policy for full details.
  • What if my item arrives damaged?
    Please Contact Us with a photo of the damaged item. We’ll fix the issue right away.
  • Can I cancel or change my order?
    If your order hasn’t been processed yet, we may be able to help. Contact Us ASAP.

💳 PAYMENT & SECURITY

  • What payment methods do you accept?
    We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
  • Is your website secure?
    Yes. Our site uses SSL encryption and is PCI compliant to protect your personal and payment info.

❓ STILL HAVE QUESTIONS?

  • How can I contact customer service?
    Use our Contact Us form anytime. We’re always happy to help!